Verizon Wireless Runaround

Greg and I recently switched our cell phone service from T-Mobile to Verizon. We are also getting rid of our landline and replacing it with a cell phone as well. (No worries though – all phone numbers will be staying the same 🙂 ) We were told our new phones would arrive on Monday, June 20th. Monday rolled around and no phones. Finally, one phone was delivered on Tuesday. Fine, I can live with a day or two late. No biggie. So when activating my phone I asked the CSR if it was normal to receive your phones on separate days in separate packages. She said yes. However, today is now Thursday and since I still have not received our 2nd phone I made another call to Verizon. The CSR’s I talked to today said that the phones should have been shipped together. *sigh* Now begins the customer service runaround that is so common when having to call almost any company these days. So there isn’t a second package coming. Would have been nice to know this on Tuesday so it could have gotten resolved sooner. *another sigh* I was transferred to another department to further assist. After being on hold for more than 10 minutes, I gave up because Adrianna was getting fussy. I called Verizon again after I was able to settle Adrianna down. After another 10-15 minutes of being on hold without speaking to a real live person, I gave up yet again and sent them an email via their website, which is what I probably should have done in the first place. Then I would have had a written record of their responses. I know this isn’t the hugests of deals when it all comes down to it, but this is just frustrating. I hate poor customer service. Having worked in customer service in varying capacities over the years, I just find poor customer service as unacceptable, especially when I can take my business elsewhere pretty easily. I sure hope they resolve this quickly for me though; I really like my new camera phone.