Poor Customer Service

I spent an hour on the phone trying to get a simple answer from the IRS today. Did I get my answer? No. After being transferred twice and spending that hour on the phone, I gave up. It had been 40 minutes since the last transfer which meant 40 minutes of classical music and no personal contact, so it looked like I was getting nowhere. There goes 60 minutes that I won’t get back. Unfortunately I was unable to find the answer I needed on any tax forum or the IRS website, which I of course tried first before giving in and placing the call. Frustrating! So I sent a nastygram via the IRS website about their poor customer service. Unfortunately you cannot submit tax questions or chat online via email from their website, which seems behind the times to me. Almost every other website I have visited allows emails or online chats if you have a question, which is much more pleasant than wasting precious time on the phone. And what made the call even more maddening was the annoying recording that kept coming back on every 2 minutes or so telling me that “my call is important” and “thank you for your patience.” ARGH. I was so frustrated that I was in tears by the time I gave up and slammed the phone back into its receiver.

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2 Responses

  1. Karen says:

    Sorry you had to go through that Amber…That annoys me too! Just ask Zach and he’ll tell you how I am about that! He doesn’t let me call those types of places most the time anymore, because by the time I actually GET a person, I am so frustrated and angry that I come across quite mean, especially if it is some foreigner who I can’t even understand! I know it’s way wrong to yell at them, but by that time I am in such a bad mood! GRRRR!

  2. Grandma Y says:

    I know just how you felt trying to get customer service. I spent almost a whole afternoon getting my prescripton drug plan with Humans canceled and the same thing with Social Security to tell them I had canceled with Humana and to stop taking money out of my check. It was just exhausting!! As far as I am concerned I don’t need the prescription plan. It won’t save me much and I didn’t have to eat dog food before to buy my own prescriptions.

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