Another day at the DMV

I have been to the Emissions Testing place and the DMV twice each in the past two weeks. Once for each of our vehicles, as they needed their plates purchased/renewed. I can think of so many ways that I would rather have spent my time, but I guess it had to be done.

Today, there was a woman in line in front of me who was loudly chewing out the poor DMV lady. The reason: she was trying to renew her plates but she did not have proof of current insurance. The only insurance card she had was expired. Yet, somehow, she made it out as if it were the poor DMV lady’s fault and was yelling at her. I just shook my head. As if it was the DMV lady’s fault that the irrational woman let her insurance expire or didn’t think to bring her current proof of insurance as per Colorado state law and as was stated on multiple signs all over the DMV.

I have said it before and I will say it again. Every person should be required to work a customer service job at some point in their life. Maybe then, after seeing firsthand how rude people can be and how rudeness can totally ruin someone’s day, more people would be sympathetic to customer service people. And, if people were nicer to them, maybe customer service people would begin to care more about their jobs and the entire customer service industry would be revolutionized so that, on the flip side, they could (and would!) actually service their customers properly. But, once again, I will keep dreaming.