{"id":212,"date":"2005-06-23T12:58:28","date_gmt":"2005-06-23T18:58:28","guid":{"rendered":"http:\/\/noreimerreason.com\/?p=212"},"modified":"2005-06-23T12:58:28","modified_gmt":"2005-06-23T18:58:28","slug":"verizon-wireless-runaround","status":"publish","type":"post","link":"https:\/\/noreimerreason.com\/amberandgreg\/?p=212","title":{"rendered":"Verizon Wireless Runaround"},"content":{"rendered":"

Greg and I recently switched our cell phone service from T-Mobile to Verizon. We are also getting rid of our landline and replacing it with a cell phone as well. (No worries though – all phone numbers will be staying the same \ud83d\ude42 ) We were told our new phones would arrive on Monday, June 20th. Monday rolled around and no phones. Finally, one phone was delivered on Tuesday. Fine, I can live with a day or two late. No biggie. So when activating my phone I asked the CSR if it was normal to receive your phones on separate days in separate packages. She said yes<\/strong>. However, today is now Thursday and since I still have not received our 2nd phone I made another call to Verizon. The CSR’s I talked to today said that the phones should have been shipped together<\/em>. *sigh* Now begins the customer service runaround that is so common when having to call almost any company these days. So there isn’t a second package coming. Would have been nice to know this on Tuesday so it could have gotten resolved sooner. *another sigh* I was transferred to another department to further assist. After being on hold for more than 10 minutes, I gave up because Adrianna was getting fussy. I called Verizon again after I was able to settle Adrianna down. After another 10-15 minutes of being on hold without speaking to a real live person, I gave up yet again and sent them an email via their website, which is what I probably should have done in the first place. Then I would have had a written record of their responses. I know this isn’t the hugests of deals when it all comes down to it, but this is just frustrating. I hate poor customer service. Having worked in customer service in varying capacities over the years, I just find poor customer service as unacceptable, especially when I can take my business elsewhere pretty easily. I sure hope they resolve this quickly for me though; I really like my new camera phone.<\/p>\n","protected":false},"excerpt":{"rendered":"

Greg and I recently switched our cell phone service from T-Mobile to Verizon. We are also getting rid of our landline and replacing it with a cell phone as well. (No worries though – all phone numbers will be staying the same \ud83d\ude42 ) We were told our new phones would arrive on Monday, June […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[41],"tags":[],"class_list":["post-212","post","type-post","status-publish","format-standard","hentry","category-our-life"],"_links":{"self":[{"href":"https:\/\/noreimerreason.com\/amberandgreg\/index.php?rest_route=\/wp\/v2\/posts\/212"}],"collection":[{"href":"https:\/\/noreimerreason.com\/amberandgreg\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/noreimerreason.com\/amberandgreg\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/noreimerreason.com\/amberandgreg\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/noreimerreason.com\/amberandgreg\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=212"}],"version-history":[{"count":0,"href":"https:\/\/noreimerreason.com\/amberandgreg\/index.php?rest_route=\/wp\/v2\/posts\/212\/revisions"}],"wp:attachment":[{"href":"https:\/\/noreimerreason.com\/amberandgreg\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=212"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/noreimerreason.com\/amberandgreg\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=212"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/noreimerreason.com\/amberandgreg\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=212"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}